Customer Service
Tel. +358 20 743 2530  ()
[email protected]
Contract Sales (for companies)
Tel. +358 50 347 0009
[email protected]

Returns & Exchanges

Return and exchange policy

If you wish to return your order, please contact our customer service at [email protected]. In the case you have received a wrong, damaged or faulty item, please attach clear pictures of the item and its package to your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

Finnish Design Shop customers have the right to return or exchange any product within 14 days of delivery. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes. The customer has the right to return an item if:

1. The order has been cancelled according to the terms and conditions by notifying Finnish Design Shop within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
4. The item has been repackaged in its original or an equivalent package.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of possible damage.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.