Tel. +358 20 743 2530 ()
Contract Sales (for companies)
Tel. +358 20 743 2535
Returns & Exchanges
Extended returns policy for the holidays
We are offering an extended returns policy for all orders placed from 18 November to 31 December 2019: you may return your items until 31 January 2020.
Return and exchange policy
If you wish to return your order, please contact our customer service at firstname.lastname@example.org. In the case you have received a wrong, damaged or faulty item, please email us within 3 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
Finnish Design Shop customers have the right to return or exchange any product within 30 days of delivery. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes. The customer has the right to return an item if:
1. The order has been cancelled according to the terms and conditions by notifying Finnish Design Shop within 30 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment,
4. The item has been repackaged in its original or an equivalent shipping package.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of possible damage.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.
Campaign codes, campaign gift cards and complimentary items
In case of a return, the discount or gift card will be reduced or cancelled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meet the promotion terms.