Orders

Please be assured that starting March 7, 2025, we will cover all duties and import costs for orders shipped to the United States, so there are no additional fees for you to worry about. Just pick your favourites, and we’ll take care of the rest!

Sales tax may be applied depending on your location. If any sales tax is included, the exact amount will be automatically calculated and shown at checkout.

Business to business sales: If you have a resale certificate, please contact our sales professionals.

Finnish Design Shop’s Trade Program is built for interior architects, designers, and procurement specialists, offering access to 300+ premium brands as well as exclusive perks like site-wide trade discounts, and personalized support.

• Enjoy always-on trade pricing
• Dedicated support
• Tailored quotes
• Online account

Join our Trade Program

Contact our experienced sales professionals

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. 

If you are registered with us, you can see your previous orders by signing into your account.

Not a member yet? Join now for free! Read more about our customer loyalty program and enjoy a site-wide discount of 15% off upon signing up.

If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered the shipping process, changes are no longer possible. However, you can return products within 30 days of delivery.

Read more about our returns policy here

Contact our Customer Service

First, click 'Use a gift card or a campaign code' at checkout. Enter the code in the field and click 'Apply'. If you have several gift cards, use them one at a time. The campaign code only works with normal-priced items.

The transport of battery-powered products is subject to international safety regulations that limit the quantity allowed per shipment. For this reason, a maximum of 4 battery-powered items can be delivered in a single shipment.

If a larger quantity is needed, you can:

• request a separate quote, or
• place multiple separate orders directly in the online store according to the required quantity.

Placing multiple separate orders in the online store is the fastest way to get the products delivered without additional handling.

Please note that the active promotions only apply to new orders.

You will always get an order confirmation by email. If you cannot find it (not even in your spam folder), please contact our Customer service.