We want you to be satisfied with your purchases. If a product doesn’t meet your expectations, you can return it within 30 days of delivery.
Returned items must be unused and in their original packaging, and returns must be made via our shipping partners. For orders delivered to the United States, the original shipping costs are non-refundable and will be deducted from your refund.
How to submit a return request
To start a return, please fill out our return form.
When will I receive my refund?
We process returns within 14 days of the parcel being dispatched to our warehouse. You will receive a refund confirmation by email once your return has been processed. Refunds are always issued to the original payment method. For orders delivered to the United States, the original shipping costs are non-refundable and will be deducted from your refund.
If you are returning a product purchased by invoice, please ensure the invoice is paid by the due date as normal. Any reminder fees remain the customer's responsibility if the invoice has not been paid on time.
Limitations on the right of return
Please note that the right of return does not apply to:
- made-to-measure products outside our standard range, ordered separately from the manufacturer according to the customer's specifications
- products cut to a specific length, such as fabrics or webbing
- gift cards
- business customers, including Trade Program orders.
For textile and hygiene products, such as bean bags, pet beds, towels, bed linen, and rugs, we accept returns for items that have been tried on with care. Cosmetic products must be unused and all seals intact.
Please see our return policy for more information.
Did you receive a faulty or damaged product? Submit a claim:
Please take photos of both the packaging and the product, and send them along with a detailed description via our claim form within three days of receiving your order.
Our Customer Service team will contact you as soon as possible. Please always keep the damaged packaging.
