Returns, cancellations & claims

It is important to us that you are satisfied with your purchases you can return it within 30 days of delivery. Products to be returned must be unused and in their original packaging. Please note that a return shipping fee applies according to the chart below. 

You can also cancel your order at any time within 30 days via this link: Cancel order. If you have already received your order, the cancellation is carried out as a return. You can also submit a return or cancellation request through your My Account page, under Order History. 

Return conditions

You can return a product if the following conditions are met:

• The cancellation has been submitted within 30 days of delivery.
• The product has not been used.
• The product and its packaging are in the same condition as when received, including all parts, original packaging, and instructions. Products requiring assembly must be disassembled before returning.
• The product is packed in the original shipping packaging or an equivalent shipping box. If the delivery arrived on a pallet, keep the pallet and secure the products to it before collection.

Note: Do not use the product packaging as the outer return packaging — it must be in its original condition, without markings or damage.

If the product has been used beyond what would be required to inspect it, we may deduct a depreciation from the refund amount, up to the full price of the product. If any issues are found with the condition of the returned product, our customer service will contact you.

If you are returning a product purchased by invoice, please ensure the invoice is paid by the due date as normal. Once we have received and approved your return, we will issue a refund. Any reminder fees remain the customer's responsibility if the invoice has not been paid on time.

Limitations on the right of return

Please note that the right of return does not apply to:

• made-to-measure products outside our standard range, ordered separately from the manufacturer according to the customer's specifications
• products cut to a specific length, such as fabrics or webbing
• gift cards
• business customers. 

For textile and hygiene products, such as bean bags, pet beds, towels, bed linen, and rugs, we accept returns for items that have been tried on with care. Cosmetic products must be unused and all seals intact.

The limitations on the right of return also apply when a cancellation request is submitted after the order has already been processed. 

Packaging and shipping your return

Please ensure the product is packed according to our instructions in intact packaging with all materials in good condition. For larger furniture shipments, contact our customer service to arrange a return pickup. 
 
Please remove the original address label from the shipping box before sending your return. 

A return shipping fee applies according to the chart below. Returns from Finland and the United States are not subject to a restocking fee.

*EU-countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovenia, Slovakia, and Spain.

**Small & large items

• Small item: A parcel is considered a small item if it is under 80 cm in length and weighs less than 25 kg.
• Large item: A parcel is considered a large item if any side exceeds 80 cm or if it weighs more than 25 kg.

Shipping costs

If you return the entire order, shipping costs paid at the time of purchase will be refunded. Returns of defective products are free of charge.

Kindly note that the return policy only applies to private customers.

How to make a return:

1. Log in to your account and go to Order History. Select the order you wish to return and submit a return request via the return form. Please also review our return terms and return instructions. A return shipping fee applies according to the chart under return terms.
2. If you were not logged in when placing your order, you can submit a return request via this link: Return an order.

Please note that the return must be sent from the same address as the original delivery address. If the product is located at a different address and requires freight delivery, please contact our customer service regarding any additional charges. 

If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of receiving the order.

Fill out the claim form here

Our Customer Service will contact you as soon as possible. Always save the damaged shipping packaging.

Please note that the right to return products does not apply to:

• Custom-made products which are ordered from the manufacturer according to the customer's wishes.
• Custom-cut items (including fabrics and replacement webbing).

In the case of textile and hygiene products, such as bean bag chairs, towels, bedding or rugs, we only accept returned products if they have been handled with great care. Cosmetics must be unused and their seals unbroken.

The item must be returned immediately after cancellation. 

If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.

The item you wish to return must be unused and in the condition, you received it in. Please ensure that all the parts and the original product packaging and manual are included in the return shipment. 

Please pack the item in its original or an equivalent shipping box and do not write or attach anything on the product packaging.

If you use the original packaging material, please remove old shipping labels, stickers and other notes. Also, use clear tape or a clear plastic sleeve. 

Please note the following when packing the item for shipping: 

Fragile items 

• Use extra cushion material for fragile items.  
• If possible, label the shipping box as “fragile”. 

Packaging 

• In addition to the product package, pack the item in a shipping box. 
• Use a high-quality cardboard box. 
• The item should not touch the box’s walls: leave enough room around it. 
• Place the extra packaging material between the product packaging and the shipping box to create a cushion layer. 
• The corners and sides of the box may need additional reinforcement. 

Sealing 

• Use good clear tape. Brown or other coloured tape may damage the packaging.
• Close the box and seal all seams.

In case of a return, the discount or gift card will be reduced or cancelled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meet the promotion terms.

If you wish, you can exchange the product you ordered for another one. The easiest and fastest way to exchange a product is as follows:

You can initiate the return on your Account. Then simply order a new product from our online store.

Once the returned product is received, we will process it and you will receive a refund for the product according to your payment method. At this point, the new product you wanted has usually already reached you, provided it is a stock item.

Unfortunately, sometimes a human error can occur and the wrong product is sent. If we have sent you the wrong product, please contact customer service immediately. We will address the issue as soon as possible and you will receive a replacement product as quickly as possible.

Contact our Customer Service

We will make the refund within 14 days of receiving the returned product at our warehouse.

The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, Finnish Design Shop has the right to charge a fee for loss of value up to the full price of the product.

We make a refund decision after receiving the product. We do not accept returned products if:

• After receiving the product, we detect defects in it or its packaging.
• Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return. 

If faults are detected in the condition of the product, our Customer service will contact you.

If you are returning a product that was ordered by invoice, please ensure that you make the payment by the due date as usual. Once we have received the return, we will issue a refund if the return can be accepted according to our terms. Any reminder fees will be the responsibility of the customer if the invoice has not been paid by the due date.