Shipping & delivery

You’ll find estimated shipping costs for each product on its product page. The final shipping cost for your order is calculated at checkout based on your delivery address, as well as the size and weight of the items.

At checkout, you’ll see the exact cost and estimated delivery date before completing your purchase.

Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.

We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.

If the product is delivered on a pallet, the pallet is part of the product packaging, and its disposal is the customer's responsibility. We recommend, however, keeping the pallet in case the product needs to be returned.

International safety regulations apply to the transport of battery-powered products and limit the quantity allowed per shipment. For this reason, a maximum of 4 battery-powered items can be shipped in a single delivery.

If a larger quantity is needed, you can:

• request a separate quote via the online store, or
• place multiple separate orders directly in the online store according to the required quantity – placing multiple orders is the fastest way to get the products shipped.

This ensures safe transport and accurate shipping costs.

Please note that carrying the goods indoors or upstairs is not included in the service unless otherwise specified.

For orders shipped to non-EU countries (excluding the US, Norway, Switzerland and the UK):

• Product prices are shown without local taxes or import duties
• Import duties, taxes and customs fees will be charged by local authorities depending on the destination country.
• These charges are not included at checkout and are payable by the recipient upon delivery.

All orders are shipped from Finland. For non-EU orders, the country of origin for each product is stated in the shipping documents.

Sometimes things don't go happily according to plan, but we are here to help you.

If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of receiving the order. Always save the damaged shipping packaging. 

Our Customer Service will contact you as soon as possible. Fill out the claim form here