Vanity wall mirror, 2 panels, walnut - brass

• Width: 58.2 cm
• Depth: 4.75 cm
• Height: 69 cm

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Based on 1 reviews

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  Boomstrategy, L | Verified Customer

  Braga, PT

  

  I have ordered many times from this shop. But, this will be my last time. I am very disappointed with my experience ordering from Finnish Design Shop. Although the company presents itself as the world’s leading online store for Nordic design, the service I received was far from the standard one would expect. The mirror I ordered arrived with visible brown oxidation marks along the edges. The kind of defect typically seen in old or vintage pieces, not in a brand-new product. I immediately contacted customer service with photos, but it's been six days and I have received no reply. I also attempted to call the number listed on their website (+358 8000 63 77), which does not seem to be working. This lack of communication is unacceptable. Under EU consumer protection law, customers are entitled to a repair, replacement, or refund when goods are delivered defective, yet Finnish Design Shop has so far ignored my complaint entirely. Sadly, I cannot recommend ordering from them. Beautiful design means nothing if backed by such poor service.

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  FinnishDesignShop.fi

  Hi Caterine, thank you for sharing your feedback. We’re truly sorry to hear about the defect in your mirror and the difficulties reaching our Customer Service. I can see that you’ve been in contact with Denice from our Customer Support team. If there is still anything unclear, please reply within the same email thread so we can resolve the matter for you as soon as possible. Once again, our sincere apologies for the situation. Ilona / Finnish Design Shop

  9 months ago