Returns, cancellations & claims

It is important to us that you are satisfied with your purchases. If the product does not meet your expectations, it can be returned within 30 days of receipt, provided that:

• The product is unused and in the condition in which it was received. Products that require assembly must be disassembled back into parts.
• All parts belonging to the product (including the product packaging and instructions) are included.

In addition to the product packaging, the returned item must be packed in its original shipping box or equivalent.

Please ensure that the returned product is packed according to the instructions in intact product packaging and that all packaging materials are in good condition. For larger furniture shipments, a return pickup can be arranged through customer service.

Please remove the original address label from the shipping box to prevent the barcode from being scanned during Posti sorting.

If returning a product purchased with an invoice, payment must be made as usual according to the due date. Once the return has been received, a refund will be issued if the return meets the terms and conditions. Any reminder fees remain the responsibility of the customer if the invoice has not been paid by the due date.

Please note that the right of return and exchange applies to private customers only.

How to make a return:

1. Log in to your account and go to Order History. Select the order you wish to return and submit a return request via the return form. Please also review our return terms and return instructions. A return shipping fee applies according to the chart under return terms.
2. If you were not logged in when placing your order, you can submit a return request via this link: Return an order.

Please note that the return must be sent from the same address as the original delivery address. If the product is located at a different address and requires freight delivery, please contact our customer service regarding any additional charges. 

If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of receiving the order.

Fill out the claim form here

Our Customer Service will contact you as soon as possible. Always save the damaged shipping packaging.

Please note that the right to return products does not apply to:

• Custom-made products which are ordered from the manufacturer according to the customer's wishes.
• Custom-cut items (including fabrics and replacement webbing).

In the case of textile and hygiene products, such as bean bag chairs, towels, bedding or rugs, we only accept returned products if they have been handled with great care. Cosmetics must be unused and their seals unbroken.

The item must be returned immediately after cancellation. 

If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.

The item you wish to return must be unused and in the condition, you received it in. Please ensure that all the parts and the original product packaging and manual are included in the return shipment. 

Please pack the item in its original or an equivalent shipping box and do not write or attach anything on the product packaging.

If you use the original packaging material, please remove old shipping labels, stickers and other notes. Also, use clear tape or a clear plastic sleeve. 

Please note the following when packing the item for shipping: 

Fragile items 

• Use extra cushion material for fragile items.  
• If possible, label the shipping box as “fragile”. 

Packaging 

• In addition to the product package, pack the item in a shipping box. 
• Use a high-quality cardboard box. 
• The item should not touch the box’s walls: leave enough room around it. 
• Place the extra packaging material between the product packaging and the shipping box to create a cushion layer. 
• The corners and sides of the box may need additional reinforcement. 

Sealing 

• Use good clear tape. Brown or other coloured tape may damage the packaging.
• Close the box and seal all seams.

In case of a return, the discount or gift card will be reduced or cancelled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meet the promotion terms.

If you wish, you can exchange the product you ordered for another one. The easiest and fastest way to exchange a product is as follows:

You can initiate the return on your Account. Then simply order a new product from our online store.

Once the returned product is received, we will process it and you will receive a refund for the product according to your payment method. At this point, the new product you wanted has usually already reached you, provided it is a stock item.

Unfortunately, sometimes a human error can occur and the wrong product is sent. If we have sent you the wrong product, please contact customer service immediately. We will address the issue as soon as possible and you will receive a replacement product as quickly as possible.

Contact our Customer Service

We will make the refund within 14 days of receiving the returned product at our warehouse.

The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, Finnish Design Shop has the right to charge a fee for loss of value up to the full price of the product.

We make a refund decision after receiving the product. We do not accept returned products if:

• After receiving the product, we detect defects in it or its packaging.
• Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return. 

If faults are detected in the condition of the product, our Customer service will contact you.

If you are returning a product that was ordered by invoice, please ensure that you make the payment by the due date as usual. Once we have received the return, we will issue a refund if the return can be accepted according to our terms. Any reminder fees will be the responsibility of the customer if the invoice has not been paid by the due date.