Shipping & delivery

You’ll find estimated shipping costs for each product on its product page. The final shipping cost for your order is calculated at checkout based on your delivery address, the size and weight of the items, and where your order ships from.

If your order arrives in more than one shipment, shipping costs are calculated separately for each one. At checkout, you’ll see the cost and estimated delivery date for each shipment, as well as your total shipping cost, before you complete your purchase.

Please check the packaging for visible damage before signing for your delivery. If your order arrives in more than one shipment, check each package separately. If you notice any damage, such as dents, tears, or moisture, ask the driver to note it on the delivery receipt and take photos of the package before opening it. If your item has been damaged in transit, please file a claim with us within three days of delivery.

If the product is delivered on a pallet, the pallet is part of the product packaging, and its disposal is the customer's responsibility. We recommend, however, keeping the pallet in case the product needs to be returned.

International safety regulations apply to the transport of battery-powered products and limit the quantity allowed per shipment. For this reason, a maximum of 4 battery-powered items can be shipped in a single shipment.

If a larger quantity is needed, you can:

• request a separate quote via the online store, or
• place multiple separate orders directly in the online store according to the required quantity – placing multiple orders is the fastest way to get the products shipped.

This ensures safe transport and accurate shipping costs.

Please note that carrying the goods indoors or upstairs is not included in the service unless otherwise specified.

Sometimes things don't go happily according to plan, but we are here to help you.

If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of delivery. Always save the damaged shipping packaging.

Our Customer Service will contact you as soon as possible. Fill out the claim form here

If your order arrived in more than one shipment, please include the tracking number of the shipment your claim concerns.