Orders

9% GST is included in all prices presented on our website.

Private customers: For orders of SG$400 or less, a 9% GST is included in the prices. For orders over SG$400, GST is collected by Singapore customs and therefore deducted from the total amount. The deduction is visible in the cost breakdown at checkout.

B2B customers: By providing a GST registration number, you confirm that you are registered for GST in Singapore. In this case, GST is collected by Singapore customs and therefore deducted from the total amount. The deduction is visible in the cost breakdown at checkout.

All non-EU (European Union) countries (excluding US, Norway, Switzerland and UK) are shipped to on a DAP (Delivered at Place) basis, which means that all product prices displayed are exclusive of all taxes and duties. Finnish Design Shop does not determine or collect these fees.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Finnish Design Shop is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. All orders are shipped from Finland. Each product’s country of origin is indicated in the documents (non-EU orders only).

Once your order has been packed, you'll receive a tracking number by email that you can use to follow your order. Depending on the carrier, tracking may take a little while to become active.

You can check your order status by logging in to your account. In your account, you can follow your order's progress and see all your previous orders.

If your order has not yet been processed, please contact our customer service and we will check whether the requested change is possible. You can find our contact details here. 

You can exercise your right of cancellation within 30 days of delivery via this link: Cancel order. If you have already received your order, the cancellation is carried out as a return. You can also submit a return request through your My Account page, under Order History. 

If you are not satisfied with your purchase, you can return the items within 30 days of delivery. Please note that a return shipping fee applies. For full return instructions, visit our Returns page.

We're happy to check the availability of the spare part or product you're looking for. Through us, you can also order products from the brands we represent that aren't part of our online store's selection.

Fill in and submit the product inquiry form, and our customer service team will be in touch. Please note that our response time may be longer than usual.

The discount code and the number sequence on your gift card are added to your order at checkout under "Use a gift card or promo code". Click the + icon to open the text field for the code.

A promo code works according to its terms. You can use one discount code per order.

A gift card can be used together with a discount code. If you have several gift cards, activate the codes one at a time.

The transport of products with batteries is subject to international safety regulations that limit how many are allowed in the same shipment. A single shipment can contain a maximum of 4 products with batteries.

If a larger quantity is needed, you can:

• request a separate quote, or
• place multiple separate orders directly in the online store according to the required quantity.

Placing multiple separate orders in the online store is the fastest way to get the products delivered without additional handling.

Please note that our promotions apply to new orders only.

You'll always receive a confirmation of your order to your email address. Please check that the order confirmation hasn't ended up in your Promotions tab (Gmail), your spam or trash folder, or elsewhere in your inbox. If you can't find the message, please contact our customer service.