Orders

15% GST is included in all prices presented on our website.

Private customers: For orders of NZD$1,000 or less, a 15% GST is included in the prices. For orders over NZD$1,000, GST is collected by New Zealand customs and therefore deducted from the total amount. The deduction is visible in the cost breakdown at checkout.

B2B customers: By providing a GST registration number, you confirm that you are registered for GST in New Zealand. In this case, GST is collected by New Zealand customs and therefore deducted from the total amount. The deduction is visible in the cost breakdown at checkout.

All non-EU (European Union) countries (excluding US, Norway, Switzerland and UK) are shipped to on a DAP (Delivered at Place) basis, which means that all product prices displayed are exclusive of all taxes and duties. Finnish Design Shop does not determine or collect these fees.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Finnish Design Shop is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. All orders are shipped from Finland. Each product’s country of origin is indicated in the documents (non-EU orders only).

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. 

If you are registered with us, you can see your previous orders by signing into your account.

Not a member yet? Join now for free! Read more about our customer loyalty program and enjoy a site-wide discount of 15% off upon signing up.

If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered the shipping process, changes are no longer possible. However, you can return products within 30 days of delivery.

Read more about our returns policy here

Contact our Customer Service

We are happy to check the availability of the spare part you want. Also, it is possible to order any product from the brands we represent. Please fill out the form, and we will get back to you with a quote as soon as possible.

First, click 'Use a gift card or a campaign code' at checkout. Enter the code in the field and click 'Apply'. If you have several gift cards, use them one at a time. The campaign code only works with normal-priced items.

The transport of battery-powered products is subject to international safety regulations that limit the quantity allowed per shipment. For this reason, a maximum of 4 battery-powered items can be delivered in a single shipment.

If a larger quantity is needed, you can:

• request a separate quote, or
• place multiple separate orders directly in the online store according to the required quantity.

Placing multiple separate orders in the online store is the fastest way to get the products delivered without additional handling.

Please note that the active promotions only apply to new orders.

You will always get an order confirmation by email. If you cannot find it (not even in your spam folder), please contact our Customer service.