Shipping & delivery

Enjoy free standard delivery on small items for orders over 150 €.

For larger items, delivery costs range from 29 € to 149 €, depending on the size and destination. The exact cost is always shown on the product page and at checkout once you’ve entered your delivery address. For large items, free delivery is available on orders over 3 000 €.

Shipping costs are based on the destination, weight, and volume of your order, and are calculated automatically. You’ll always see the final price and estimated delivery time at checkout before confirming your order.

Please note that the free shipping thresholds stated above may not apply in certain cases. In such situations, any applicable shipping fees will be clearly displayed at checkout.

“Small item” refers to parcels under 80 cm in length or weighing less than 25 kg. Large item delivery charges apply to any single parcel with a side longer than 80 cm or weighing more than 25 kg.

If a “large item delivery” charge applies, the delivery costs are automatically calculated and displayed at checkout. The final cost is confirmed once your delivery address has been entered. More information below under section "An additional surcharge for oversized goods"

For oversized goods, a 29-149 € surcharge applies unless the order exceeds the 3,000 € free shipping threshold. The surcharge is applied once per order that includes an oversized item. The bulky goods surcharge is based on the size and weight of your shipment.

Usually oversized goods have to be prepared for transport by several employees. You can see whether your desired product is an oversized item on the respective product page.

Please note that exceptions to these fees may apply to ensure the safe and reliable delivery of large or delicate items. In such cases, the final delivery cost will be displayed at checkout.

Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage such as dirt, moisture or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please file a freight claim within three days of receiving the order.

We recommend that you receive your parcel personally. If you have authorized the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.

If the product is delivered on a pallet, the pallet is part of the product packaging, and its disposal is the customer's responsibility. We recommend, however, keeping the pallet in case the product needs to be returned.

International safety regulations apply to the transport of battery-powered products and limit the quantity allowed per shipment. For this reason, a maximum of 4 battery-powered items can be shipped in a single delivery.

If a larger quantity is needed, you can:

• request a separate quote via the online store, or
• place multiple separate orders directly in the online store according to the required quantity – placing multiple orders is the fastest way to get the products shipped.

This ensures safe transport and accurate shipping costs.

Please note that carrying the goods indoors or upstairs is not included in the service unless otherwise specified.

Sometimes things don't go happily according to plan, but we are here to help you.

If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of receiving the order. Always save the damaged shipping packaging. 

Our Customer Service will contact you as soon as possible. Fill out the claim form here