Orders
- Customer Service
- Orders | Finnish Design Shop UK
Free shipping for orders over 150 €
Free shipping for orders over 150 € (parcel delivery)
Level 1: Free shipping for orders over 150 €
Level 1: Free shipping for orders over 150 € (parcel delivery)
Level 2: Free shipping for orders over 129 €
Level 2: Free shipping for orders over 129 € (parcel delivery)
Level 3-4: Free shipping for orders over 99 €
Level 3-4: Free shipping for orders over 99 € (parcel delivery)
Free shipping to Norway for orders over 1500 NOK (parcel delivery)
Level 2: Free shipping to Norway for orders over 1400 NOK (parcel delivery)
Level 3-4: Free shipping to Norway for orders over 1100 NOK (parcel delivery)
All goods to Norway will be delivered as customs-cleared
Free shipping to Switzerland for orders over CHF 179
Level 2: Free shipping to Switzerland for orders over 150 CHF
Level 3-4: Free shipping to Switzerland for orders over 120 CHF
Duties and taxes always included
Free shipping to the UK for orders over £129 (parcel delivery)
Level 2: Free shipping to the UK for orders over £110 (parcel delivery)
Level 3-4: Free shipping to the UK for orders over £85 (parcel delivery)
Free shipping to Denmark for orders over 1200 DKK (parcel delivery)
Level 2: Free shipping to Denmark for orders over 1000 DKK (parcel delivery)
Level 3-4: Free shipping to Denmark for orders over 800 DKK (parcel delivery)
Free shipping to Poland for orders over 700 zł (parcel delivery)
Level 2: Free shipping to Poland for orders over 650 zł (parcel delivery)
Free shipping to Poland for orders over 500 zł (parcel delivery)
Free shipping to Czech Republic for orders over 4000 Kč (parcel delivery)
Level 2: Free shipping for orders over 3700 Kč (parcel delivery)
Level 3-4: Free shipping for orders over 2900 Kč (parcel delivery)
30 days return policy
Orders below $800 ship duty-free to USA
Buy now, pay later with Clearpay
Buy now, pay later with Afterpay
Over 200,000 items in stock and ready to ship
Buy now, pay later with Klarna
Free shipping for orders over 150 €
Free shipping for orders over 150 € (parcel delivery)
Level 1: Free shipping for orders over 150 €
Level 1: Free shipping for orders over 150 € (parcel delivery)
Level 2: Free shipping for orders over 129 €
Level 2: Free shipping for orders over 129 € (parcel delivery)
Level 3-4: Free shipping for orders over 99 €
Level 3-4: Free shipping for orders over 99 € (parcel delivery)
Free shipping to Norway for orders over 1500 NOK (parcel delivery)
Level 2: Free shipping to Norway for orders over 1400 NOK (parcel delivery)
Level 3-4: Free shipping to Norway for orders over 1100 NOK (parcel delivery)
All goods to Norway will be delivered as customs-cleared
Free shipping to Switzerland for orders over CHF 179
Level 2: Free shipping to Switzerland for orders over 150 CHF
Level 3-4: Free shipping to Switzerland for orders over 120 CHF
Duties and taxes always included
Free shipping to the UK for orders over £129 (parcel delivery)
Level 2: Free shipping to the UK for orders over £110 (parcel delivery)
Level 3-4: Free shipping to the UK for orders over £85 (parcel delivery)
Free shipping to Denmark for orders over 1200 DKK (parcel delivery)
Level 2: Free shipping to Denmark for orders over 1000 DKK (parcel delivery)
Level 3-4: Free shipping to Denmark for orders over 800 DKK (parcel delivery)
Free shipping to Poland for orders over 700 zł (parcel delivery)
Level 2: Free shipping to Poland for orders over 650 zł (parcel delivery)
Free shipping to Poland for orders over 500 zł (parcel delivery)
Free shipping to Czech Republic for orders over 4000 Kč (parcel delivery)
Level 2: Free shipping for orders over 3700 Kč (parcel delivery)
Level 3-4: Free shipping for orders over 2900 Kč (parcel delivery)
30 days return policy
Orders below $800 ship duty-free to USA
Buy now, pay later with Clearpay
Buy now, pay later with Afterpay
Over 200,000 items in stock and ready to ship
Buy now, pay later with Klarna
Finnish Design Shop
Orders
Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website.
If you are registered with us, you can see your previous orders by signing into your account.
Not a member yet? Join now for free! Read more about our customer loyalty program and enjoy a site-wide discount of 10% off upon signing up.
If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.
We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered the shipping process, changes are no longer possible. However, you can return products within 30 days of delivery.
We are happy to check the availability of the spare part you want. Also, it is possible to order any product from the brands we represent. Please fill out the form, and we will get back to you with a quote as soon as possible.
First, click 'Use a gift card or a campaign code' at checkout. Enter the code in the field and click 'Apply'. If you have several gift cards, use them one at a time. The campaign code only works with normal-priced items.
Please note that the active promotions only apply to new orders.
You will always get an order confirmation by email. If you cannot find it (not even in your spam folder), please contact our Customer service.
If you have forgotten your password, you can request a new one through this link. A new password will be sent to the email address you provided during registration. For security reasons, we cannot send a new password to any other email address.
Yes, you can also place an order without a customer account.
As a member of Friends of Nordic Happiness, you’ll unlock exclusive discounts and rewards. Read more about our customer loyalty program and enjoy a site-wide discount of 10% off upon signing up.
Registration is free and does not obligate the user in any way.
If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.
All prices include the local VAT for private customers. All our goods will be delivered as customs-cleared, so there will be no additional costs. Shopping at Finnish Design Shop is safe, easy and effortless also after Brexit. Since we are registered as VAT liable in the UK (VAT number: GB 306 4652 16), our website’s prices include the local VAT.
Business to business sales
Business to business sales not exceeding £135: Once you choose “Company” at checkout, the prices presented are excluding VAT (and the amount you pay is excluding VAT). If you are VAT registered in the UK and provide us with a valid VAT registration number, the VAT will be accounted for by you in means of a reverse charge. The VAT registration number provided as well as the text Reverse charge: customer to account for VAT to HMRC will be added on the receipt. If you are not VAT registered in the UK, please select “Private customer” and your purchase will be treated as a sales to the consumer.
Business to business sales exceeding £135: Once you choose “Company” at checkout, the prices presented are excluding VAT, import taxes and/or duties (and the amount you pay is excluding VAT, import taxes and/or duties). The order is shipped as DAP (see terms and conditions for more information).
Due to Brexit, our online store no longer offers the intra-Community supply of goods (0% VAT) for businesses in the UK.
Taxes and duties
Telephone number
Customer Service
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Shipping & Delivery
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