Orders

Shopping at Finnish Design Shop is safe, easy, and effortless!

All our goods are delivered as customs-cleared, so there will be no additional costs. Our prices include VAT, and goods will be delivered to consumers fully customs‑cleared.

Are you a UK-registered business? 

B2B sales not exceeding £135: Once you choose “Company” at checkout, the prices presented are excluding VAT (and the amount you pay is VAT-excluded). If you are VAT-registered in the UK and provide us with a valid VAT registration number, VAT will be accounted for by you through a reverse charge.

The VAT registration number you provide, along with the text Reverse charge: customer to account for VAT to HMRC, will be added to the receipt. If you are not VAT-registered in the UK, please select “Private customer,” and your purchase will be treated as a sale to the consumer.

B2B sales exceeding £135: Once you choose “Company” at checkout, the prices presented are excluding VAT, import taxes and/or duties (and the amount you pay is excludes VAT, import taxes and/or duties). The order is shipped as Delivered at Place (DAP).

Delivered at Place (DAP): The recipient is responsible for paying any applicable duties, taxes, and clearance fees.

Once your order has been packed, you'll receive a tracking number by email that you can use to follow your order. Depending on the carrier, tracking may take a little while to become active.

You can check your order status by logging in to your account. In your account, you can follow your order's progress and see all your previous orders.

If your order has not yet been processed, please contact our customer service and we will check whether the requested change is possible. You can find our contact details here. 

You can exercise your right of cancellation within 30 days of delivery via this link: Cancel order. If you have already received your order, the cancellation is carried out as a return. You can also submit a return request through your My Account page, under Order History. 

If you are not satisfied with your purchase, you can return the items within 30 days of delivery. Please note that a return shipping fee applies. For full return instructions, visit our Returns page.

We're happy to check the availability of the spare part or product you're looking for. Through us, you can also order products from the brands we represent that aren't part of our online store's selection.

Fill in and submit the product inquiry form, and our customer service team will be in touch. Please note that our response time may be longer than usual.

The discount code and the number sequence on your gift card are added to your order at checkout under "Use a gift card or promo code". Click the + icon to open the text field for the code.

A promo code works according to its terms. You can use one discount code per order.

A gift card can be used together with a discount code. If you have several gift cards, activate the codes one at a time.

The transport of products with batteries is subject to international safety regulations that limit how many are allowed in the same shipment. A single shipment can contain a maximum of 4 products with batteries.

If a larger quantity is needed, you can:

• request a separate quote, or
• place multiple separate orders directly in the online store according to the required quantity.

Placing multiple separate orders in the online store is the fastest way to get the products delivered without additional handling.

Please note that our promotions apply to new orders only.

You'll always receive a confirmation of your order to your email address. Please check that the order confirmation hasn't ended up in your Promotions tab (Gmail), your spam or trash folder, or elsewhere in your inbox. If you can't find the message, please contact our customer service.