Orders

Once your order has been packed, you'll receive a tracking number by email that you can use to follow your order. Depending on the carrier, tracking may take a little while to become active.

You can check your order status by logging in to your account. In your account, you can follow your order's progress and see all your previous orders.

If your order has not yet been processed, please contact our customer service and we will check whether the requested change is possible. You can find our contact details here. 

You can exercise your right of cancellation within 30 days of delivery via this link: Cancel order. If you have already received your order, the cancellation is carried out as a return. You can also submit a return request through your My Account page, under Order History. 

If you are not satisfied with your purchase, you can return the items within 30 days of delivery. Please note that a return shipping fee applies. For full return instructions, visit our Returns page.

We're happy to check the availability of the spare part or product you're looking for. Through us, you can also order products from the brands we represent that aren't part of our online store's selection.

Fill in and submit the product inquiry form, and our customer service team will be in touch. Please note that our response time may be longer than usual.

The discount code and the number sequence on your gift card are added to your order at checkout under "Use a gift card or promo code". Click the + icon to open the text field for the code.

A promo code works according to its terms. You can use one discount code per order.

A gift card can be used together with a discount code. If you have several gift cards, activate the codes one at a time.

The transport of products with batteries is subject to international safety regulations that limit how many are allowed in the same shipment. A single shipment can contain a maximum of 4 products with batteries.

If a larger quantity is needed, you can:

• request a separate quote, or
• place multiple separate orders directly in the online store according to the required quantity.

Placing multiple separate orders in the online store is the fastest way to get the products delivered without additional handling.

Please note that our promotions apply to new orders only.

You'll always receive a confirmation of your order to your email address. Please check that the order confirmation hasn't ended up in your Promotions tab (Gmail), your spam or trash folder, or elsewhere in your inbox. If you can't find the message, please contact our customer service.

When a business customer from another European Union member state makes a purchase at Finnish Design Shop, 0% VAT is applicable in accordance with the intra-Community supply of goods regulations.

To qualify for 0% VAT:

• The business must have a valid, registered EU VAT number
• The VAT number will be verified before the order is accepted
• For qualifying business customers, VAT will be automatically deducted at checkout
• The invoice will state the order as intra-Community supply of goods

To ensure VAT is correctly handled, please create a business account before placing your order.

Create a business account

Contract & Project Sales

Finnish Design Shop Contract Sales supplies furniture and lighting for office, hotel, restaurant, retail, institutional, and residential projects. Our experienced design and sales professionals are happy to support you throughout your project.

You can contact us via email or phone — we’re here to help.

Speak to an Expert