Returns and exchanges
- Customer Service
- Returns | Finnish Design Shop CH
Free shipping for orders over 150 €
Free shipping for orders over 150 € (parcel delivery)
Level 1: Free shipping for orders over 150 €
Level 1: Free shipping for orders over 150 € (parcel delivery)
Level 2: Free shipping for orders over 129 €
Level 2: Free shipping for orders over 129 € (parcel delivery)
Level 3-4: Free shipping for orders over 99 €
Level 3-4: Free shipping for orders over 99 € (parcel delivery)
Free shipping to Norway for orders over 1500 NOK (parcel delivery)
Level 2: Free shipping to Norway for orders over 1400 NOK (parcel delivery)
Level 3-4: Free shipping to Norway for orders over 1100 NOK (parcel delivery)
All goods to Norway will be delivered as customs-cleared
Free shipping to Switzerland for orders over CHF 179
Level 2: Free shipping to Switzerland for orders over 150 CHF
Level 3-4: Free shipping to Switzerland for orders over 120 CHF
Duties and taxes always included
Free shipping to the UK for orders over £129 (parcel delivery)
Level 2: Free shipping to the UK for orders over £110 (parcel delivery)
Level 3-4: Free shipping to the UK for orders over £85 (parcel delivery)
Free shipping to Denmark for orders over 1200 DKK (parcel delivery)
Level 2: Free shipping to Denmark for orders over 1000 DKK (parcel delivery)
Level 3-4: Free shipping to Denmark for orders over 800 DKK (parcel delivery)
Free shipping to Poland for orders over 700 zł (parcel delivery)
Level 2: Free shipping to Poland for orders over 650 zł (parcel delivery)
Free shipping to Poland for orders over 500 zł (parcel delivery)
Free shipping to Czech Republic for orders over 4000 Kč (parcel delivery)
Level 2: Free shipping for orders over 3700 Kč (parcel delivery)
Level 3-4: Free shipping for orders over 2900 Kč (parcel delivery)
30 days return policy
Orders below $800 ship duty-free to USA
Buy now, pay later with Clearpay
Buy now, pay later with Afterpay
Over 200,000 items in stock and ready to ship
Buy now, pay later with Klarna
Free shipping for orders over 150 €
Free shipping for orders over 150 € (parcel delivery)
Level 1: Free shipping for orders over 150 €
Level 1: Free shipping for orders over 150 € (parcel delivery)
Level 2: Free shipping for orders over 129 €
Level 2: Free shipping for orders over 129 € (parcel delivery)
Level 3-4: Free shipping for orders over 99 €
Level 3-4: Free shipping for orders over 99 € (parcel delivery)
Free shipping to Norway for orders over 1500 NOK (parcel delivery)
Level 2: Free shipping to Norway for orders over 1400 NOK (parcel delivery)
Level 3-4: Free shipping to Norway for orders over 1100 NOK (parcel delivery)
All goods to Norway will be delivered as customs-cleared
Free shipping to Switzerland for orders over CHF 179
Level 2: Free shipping to Switzerland for orders over 150 CHF
Level 3-4: Free shipping to Switzerland for orders over 120 CHF
Duties and taxes always included
Free shipping to the UK for orders over £129 (parcel delivery)
Level 2: Free shipping to the UK for orders over £110 (parcel delivery)
Level 3-4: Free shipping to the UK for orders over £85 (parcel delivery)
Free shipping to Denmark for orders over 1200 DKK (parcel delivery)
Level 2: Free shipping to Denmark for orders over 1000 DKK (parcel delivery)
Level 3-4: Free shipping to Denmark for orders over 800 DKK (parcel delivery)
Free shipping to Poland for orders over 700 zł (parcel delivery)
Level 2: Free shipping to Poland for orders over 650 zł (parcel delivery)
Free shipping to Poland for orders over 500 zł (parcel delivery)
Free shipping to Czech Republic for orders over 4000 Kč (parcel delivery)
Level 2: Free shipping for orders over 3700 Kč (parcel delivery)
Level 3-4: Free shipping for orders over 2900 Kč (parcel delivery)
30 days return policy
Orders below $800 ship duty-free to USA
Buy now, pay later with Clearpay
Buy now, pay later with Afterpay
Over 200,000 items in stock and ready to ship
Buy now, pay later with Klarna
Finnish Design Shop
Returns and exchanges
Finnish Design Shop customers have the right to return or exchange any product within 30 days of delivery. All returns must be made via our shipping partners.
Please see below for more detailed instructions and terms regarding returns. If you have any questions about the return process, please contact our Customer Service. In case of any issues, our chat is available 24/7 – we're happy to help!
Finnish Design Shop customers have the right to return or exchange any product within 30 days of delivery. All returns must be made via our shipping partners. Please see below for more detailed instructions and terms regarding returns.
You can register your return by signing in to “My Account” and selecting the order from the Order history list.
If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.
It is important to us that you are satisfied with your purchases. If the product does not meet your expectations, you have the right to return or exchange any product within 30 days of delivery.
The customer has the right to return an item if:
1. The order has been cancelled according to the terms and conditions by notifying Finnish Design Shop within 30 days of delivery.
2. The item has not been used.
3. The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment. Items needing assembly should be returned unassembled.
4. The item has been repackaged in its original or an equivalent shipping box. If your items were delivered on a pallet, please keep it for a potential return.
Please see below for more detailed terms regarding cases in which there is no right of return.
Please note that the right to return products does not apply to:
• Custom-made products which are ordered from the manufacturer according to the customer's wishes.
• Custom-cut items (including fabrics).
In the case of textile and hygiene products, such as bean bag chairs, towels, bedding or rugs, we only accept returned products if they have been handled with great care. Cosmetics must be unused and their seals unbroken.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.
The item you wish to return must be unused and in the condition, you received it in. Please ensure that all the parts and the original product packaging and manual are included in the return shipment.
Please pack the item in its original or an equivalent shipping box and do not write or attach anything on the product packaging.
If you use the original packaging material, please remove old shipping labels, stickers and other notes. Also, use clear tape or a clear plastic sleeve.
Please note the following when packing the item for shipping:
Fragile items
• Use extra cushion material for fragile items.
• If possible, label the shipping box as “fragile”.
Packaging
• In addition to the product package, pack the item in a shipping box.
• Use a high-quality cardboard box.
• The item should not touch the box’s walls: leave enough room around it.
• Place the extra packaging material between the product packaging and the shipping box to create a cushion layer.
• The corners and sides of the box may need additional reinforcement.
Sealing
• Use good clear tape. Brown or other coloured tape may damage the packaging.
• Close the box and seal all seams.
In case of a return, the discount or gift card will be reduced or cancelled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meet the promotion terms.
If you wish, you can exchange the product you ordered for another one. The easiest and fastest way to exchange a product is as follows:
• Order a new product from our online store and send the product to be returned back to us. You can initiate the return on our website.
• When it's an exchange, please contact our customer service.
• Once the returned product is received, we will process it and you will receive a refund for the product according to your payment method. At this point, the new product you wanted has usually already reached you, provided it is a stock item.
If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.
Unfortunately, sometimes a human error can occur and the wrong product is sent. If we have sent you the wrong product, please contact customer service immediately. We will address the issue as soon as possible and you will receive a replacement product as quickly as possible.
We will make the refund within 14 days of receiving the returned product at our warehouse.
The price of returned products is always reimbursed according to the payment method used for the order. If the returned product has been used, damaged or is otherwise unsuitable for resale, Finnish Design Shop has the right to charge a fee for loss of value up to the full price of the product.
We make a refund decision after receiving the product. We do not accept returned products if:
• After receiving the product, we detect defects in it or its packaging.
• Animal fur, hair or stains on the returned product will automatically result in a decision not to accept the product return.
If faults are detected in the condition of the product, our Customer service will contact you.
If you are returning a product that was ordered by invoice, please ensure that you make the payment by the due date as usual. Once we have received the return, we will issue a refund if the return can be accepted according to our terms. Any reminder fees will be the responsibility of the customer if the invoice has not been paid by the due date.
If the product you received is defective or damaged during transportation, take photos of both the packaging and the product. Send the photos and a more detailed description to us on the claim form within three days of receiving the order.
Our Customer Service will contact you as soon as possible. Always save the damaged shipping packaging.
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