Order Tracking

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Climate-compensated deliveries

Until emission-free shipping methods are widely available, we will ensure that the carbon footprint of our deliveries is fully offset – without any additional cost to our customers. Read more

Do you ship to my country?

We ship worldwide to over 180 countries. You can select your shipping destination at the top left corner of our website.

What does the shipping cost?

• European Union (EU) countries, Norway & Switzerland
Currently, we offer free* standard shipping on all orders over 150 €. If the total value of the order is less than 150 €, the shipping cost will be 7,90 €–14,90 € depending on the weight and volume of the items. *Exclusions apply: United Kingdom and non-continental shipping destinations such as Malta and Cyprus.

• International shipping
For non-European Union countries the shipping cost, starting from 7,90 €, is based on the destination, weight and volume of the parcel. The shipping cost for each item is displayed on the product page. For bulky and oversized items – such as sofas, lounge chairs, dining tables etc. – you may request a shipping quote by filling in the form on the product page. We will provide you with a quote in two business days.

What shipping methods are available?

We offer the following shipping methods:

• DHL Global Mail, from 7,90 €
Your order will be shipped to the delivery address or local post office via DHL Global Mail. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically.

Europe: please allow 4–8 business days for your order to arrive.
North America: please allow 5–9 business days for your order to arrive.
Australia: please allow 10–15 business days for your order to arrive.
Rest of the world: please allow 5–15 business days for your order to arrive.

You may be able to track your order within 24-48 hours after it has been processed at the local DHL facility. Please note that the availability of the tracking information depends on the destination country. DHL does not offer tracking for orders that are delivered by the local postal service. DHL Global Mail is available for small parcels only.

• DHL Parcel, from 8,80 € (Europe) / 15,99 € (outside Europe)
Your order will be delivered to the shipping address via DHL Parcel. The shipping cost is based on the destination and weight of the parcel and will be calculated automatically. The exact rate and estimated delivery date for your country are displayed at checkout. DHL Parcel is often the most economical shipping method for items that are large and lightweight.

You can track your order within 72 hours it has been shipped from our warehouse. After the first delivery attempt, the parcel will be transported to a local pickup point. Please note that DHL Parcel is not available for all orders.

• UPS Standard, from 6,00 €
Your order will be shipped to the delivery address via UPS Standard. Please allow 2–7 business days for your order to arrive. The delivery time depends on the shipping destination and you will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours. You can check the exact shipping rate for your country on product pages and at checkout.

• UPS Expedited (for international orders)
Your order will be shipped to the delivery address via UPS Expedited. Please allow 1–2 weeks for your order to arrive. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. The delivery time depends on the shipping destination and you will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours.

• UPS Express Saver
UPS Express Saver is the fastest shipping option available. Please allow 1–2 business days for your order to arrive. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. You will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours. Please note that UPS Express Saver is not available for all orders.

• TNT (for international orders)
Your order will be delivered to the shipping address via the TNT Economy Express or TNT Express service. TNT is often the most economical shipping method for bulky and oversized items such as sofas, lounge chairs and dining tables.

The shipping cost is based on the destination and weight of the shipment and will be calculated automatically. The exact rate and estimated delivery date for your country are displayed at checkout.

TNT Economy Express: please allow 4–8 business days for your order to arrive.
TNT Express: please allow 3–6 business days for your order to arrive.

• DSV Freight
All bulky and oversized items – such as sofas, lounge chairs, dining tables etc. – will be shipped with the DSV Freight service.

• DSV Air Freight
Furniture and other large items will be shipped to the delivery address via DVS Air Freight. The delivery time is 6–8 business days. You will receive a tracking code by email once the order has been dispatched from our warehouse. DSV delivers orders only to the street level and will call you in advance to schedule a delivery appointment. All orders outside the European Union will be shipped as DAP (Delivered at Place), duty unpaid.

Europe: please allow 2–9 business days for your order to arrive. We offer free standard shipping for all orders over 150 €.
Rest of the world: The shipping cost and estimated delivery date will be stated in the quote provided by our customer service.

When will my order arrive?

You can see the estimated delivery time for your whole order at checkout.

Monday	9 am–10 pm
Tuesday	9 am–10 pm
Wednesday	9 am–10 pm
Thursday	9 am–10 pm
Friday	9 am–10 pm
Saturday	10 am–6 pm
Sunday	10 am–6 pm

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