Doggy basket, XL

Climate-compensated deliveries

Until emission-free shipping methods are widely available, we will ensure that the carbon footprint of our deliveries is fully offset – without any additional cost to our customers. Read more

Do you ship to my country?

We ship worldwide to over 180 countries. You can select your shipping destination at the top left corner of our website.

What does the shipping cost?

• European Union (EU) countries, UK, Norway & Switzerland
Currently, we offer free* standard shipping on all orders over 150 €. If the total value of the order is less than 150 €, the shipping cost will be depending on the weight and volume of the items. *Exclusions apply: Greece and non-continental shipping destinations such as Malta and Cyprus.

• International shipping
For non-European Union countries the shipping cost, starting from 7,90 €, is based on the destination, weight and volume of the parcel. The shipping cost for each item is displayed on the product page. For bulky and oversized items – such as sofas, lounge chairs, dining tables etc. – you may request a shipping quote by filling in the form on the product page. We will provide you with a quote in two business days.

What shipping methods are available?

We offer the following shipping methods:

• FedEx Economy and Economy Freight

FedEx will deliver your goods to the shipping address within 2–6 business days after placing the order.

The estimated delivery date is based on the shipping destination and displayed at checkout. Deliveries are made on business days from Monday to Friday.

When ordering with Fedex Economy Freight please note that carrying of the goods indoors or upstairs is not included in the service. The pallet will be left to the receiver for a potential return shipment.

For orders shipped outside the EU (excluding UK, Norway & Switzerland private customers), the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes as the goods are Delivered at Place (DAP). For UK & Switzerland orders to private customers are shipped customs cleared and the prices are including VAT and duties. For Norway orders to private customers and company customers are shipped customs cleared and the prices are including VAT and duties.

• FedEx Priority and Priority Freight

FedEx Priority is one of the fastest shipping options available: orders are delivered within 1–3 business days. Deliveries are made on business days from Monday to Friday.

The estimated delivery date is based on the shipping destination and displayed at checkout.

When ordering with Fedex Priority Freight please note that carrying of the goods indoors or upstairs is not included in the service. The pallet will be left to the receiver for a potential return shipment.

For orders shipped outside the EU (excluding UK, Norway & Switzerland private customers), the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes as the goods are Delivered at Place (DAP). For UK & Switzerland orders to private customers are shipped customs cleared and the prices are including VAT and duties. For Norway orders to private customers and company customers are shipped customs cleared and the prices are including VAT and duties.

• DHL Express Worldwide

DHL Express Worldwide is one of the fastest shipping option available. Please allow 1-2 business days for your order to arrive. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. 

You will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours. 

Soon after pick-up you will receive an e-mail or text message from DHL with a tracking code and estimated delivery time. By clicking the link in the message, you can choose the best delivery option for you. Delivery can be made to original delivery address, to DHL Service Point or DHL Parcel Lockers, and you can also change the delivery address within the same country.

You will get a notification before delivery and a confirmation once the delivery has been made.

Please note that DHL Express Worldwide is not available for all orders.

• DHL Parcel
Your order will be delivered to the shipping address via DHL Parcel. The shipping cost is based on the destination and weight of the parcel and will be calculated automatically. The exact rate and estimated delivery date for your country are displayed at checkout. DHL Parcel is often the most economical shipping method for items that are large and lightweight.

You can track your order within 72 hours it has been shipped from our warehouse. After the first delivery attempt, the parcel will be transported to a local pickup point. Please note that DHL Parcel is not available for all orders.

• DHL Parcel Connect

Your order will be delivered to the shipping address, pick-up point or parcel locker by DHL or by a local partner of DHL that meets the standards of DHL

DHL Parcel Connect has more than 72 000 collection points in Europe.

You can track your order within 3 business days after it has been shipped. You can track your delivery with your phone - with reliable track and trace delivery info showing where it is and when it will arrive. You receive a pre-delivery text or email assuring you that your package is in the country and will be delivered on a specific day.

You have the option of doorstep delivery or re-routing to a service point. When choosing the delivery to doorstep, after the first delivery attempt, the parcel will be transported to a local pickup point. If delivered to a pick-up point, you will have up to one week to collect the package

For orders shipped outside the EU (excluding UK, Norway & Switzerland private customers), the customer is responsible for paying possible import duties and any applicable taxes, including clearance and local taxes as the goods are Delivered at Place (DAP). For UK & Switzerland orders to private customers are shipped customs cleared and the prices are including VAT and duties. For Norway orders to private customers and company customers are shipped customs cleared and the prices are including VAT and duties.

• GLS Euro Business Parcel (EU)

Available for shipments under 35 kg.

Your order will be shipped to the delivery address via GLS Euro Business Parcel service or a local GLS partner. Please allow 2–8 business days for your order to arrive. The delivery time depends on the shipping destination and you will see the estimated delivery date at checkout before placing the order.

Deliveries are made between Monday to Friday during regular business hours. After the first delivery attempt, the parcel will be transported to a local pickup point. In Sweden, all shipments under 20 kg will be delivered to a pickup point.

• UPS Standard

Your order will be shipped to the delivery address via UPS Standard service. Please allow 2-7 business days for your order to arrive. The delivery time depends on the shipping destination and you will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours.

You can check the exact shipping rate for your country on product pages and at checkout.

• UPS Expedited (for international orders)

Your order will be shipped to the delivery address via UPS Expedited service. Please allow 1-2 weeks for your order to arrive. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. The delivery time depends on the shipping destination and you will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours. 

• UPS Express Saver

UPS Express Saver is the fastest shipping option available. Please allow 1-2 business days for your order to arrive. The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. You will see the estimated delivery date at checkout. Deliveries are made between Monday to Friday during regular business hours. Please note that UPS Express Saver is not available for all orders.

• Delivery to a pickup location

Your order will be shipped to a pickup location of your choice via UPS Standard or faster UPS Express Saver. At checkout, select the shipping method and then a suitable pickup point from a list of five of the closest locations, based on the provided shipping address. You will receive an email notification from UPS once your order is available for pickup.

Please note that delivery to a pickup location is not available for all orders. UPS has pickup locations currently in the following countries: Belgium, Canada, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Norway, Poland, Spain, Sweden, United Kingdom and USA. Orders with a weight of over 20 kg or a length of over 80 cm cannot be delivered to a pickup point.

• TNT (for international orders)

Your order will be delivered to the shipping address on a pallet via the TNT Economy Express or TNT Express service. TNT is often the most economical shipping method for bulky and oversized items such as sofas, lounge chairs and dining tables. Please note that carrying the goods indoors or upstairs is not included in the service.

The shipping cost is based on the destination and weight of the shipment and will be calculated automatically. The exact rate and estimated delivery date for your country are displayed at checkout.

TNT Economy Express: please allow 4–8 business days for your order to arrive.

TNT Express: please allow 3–6 business days for your order to arrive.

• DSV Freight (for international orders)

Your order will be delivered to the shipping address on a pallet via the DSV Freight service – another shipping method available for oversized items. 

If you would like your items to be carried inside your house or office, contact our Customer Service. Please note that this additional service is not available in all locations.

Europe: please allow 2-9 business days for your order to arrive. Currently, we offer free* standard shipping on all orders over 150 €.  *Exclusions apply: Greece and non-continental shipping destinations such as Malta and Cyprus.

Rest of the world: The shipping cost and estimated delivery date will be stated in the quote provided by our customer service.

When will my order arrive?

You can see the estimated delivery time for your whole order at checkout.