Customer Service
Tel. +358 20 743 2530
Mon–Fri 9:00–16:30 (GMT+3)
[email protected]

Returns & Exchanges

Extended holiday return and exchange policy

We offer an extended return and exchange policy during the holiday season. Purchases made between 11th November 2015 and 31st December 2015, have an extended return period until 15th January 2016.

Return and exchange policy

Finnish Design Shop customers have the right to return or exchange any product within 14 days of delivery. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes. The customer has the right to return an item if:

1. The order has been cancelled according to the terms and conditions by notifying Finnish Design Shop within 14 days of delivery,
2. The item has not been used,
3. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
4. The item has been repackaged in its original or an equivalent package.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of possible damage.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.